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FAQ

All subscription orders, regardless of location, sail to you without any extra charge. Order 2 cases or more, and the shipping is on us too. For individual cases, it's a flat rate of $6.99. We cover various regions in Canada, including Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Quebec, Saskatchewan, and Yukon. And for our friends in Ontario, here's an extra splash of happiness – free shipping on all orders. Experience the refreshing benefits of our water without any added cost.

FLOW extends its reach to both Canada and the United States. While our shipping services currently cover these two countries, we're committed to ensuring that the refreshing benefits of our spring water are accessible to as many locations as possible.

No need to worry - it's all part of the plan! At FLOW, we can fit a one case per box. So, if you've ordered two cases or more, expect your delivery in multiple boxes. Keep an eye out; your second box should gracefully arrive within 24 hours of the first. If, by any chance, it doesn't, don't hesitate to reach out to our team at hello@flowhydration.com. We're here to ensure your FLOW experience is seamless and delightful.

Flow Alkaline Spring Water is 100% artesian spring water from Bruce County, Ontario, Canada.

The water is naturally filtered: Groundwater is renewed by rain that infiltrates the Earth’s surface, moving deeper due to gravity. The water then moves through the pore spaces between the grains of sand and silt, and migrates towards the limestone and dolostone aquifer from which we draw our water. Each step of the way, impurities are removed and minerals dissolve giving the water its unique taste and appeal.

Upon extraction the water passes through double filtration and gets UV treated. This is to ensure only the highest quality water makes it into the transportation vehicle.

At the plant, the water passes through double filtration and gets UV treated prior to entering the filling machine, A/3 Flex. This is to ensure the water stays clear of any impurities from transport.

Filtering prior to the ultraviolet water purifier removes contaminants and particulates that may interfere with the ultraviolet process. Ultraviolet (UV) light is a form of light that is invisible to the human eye. The UV light between 200 and 300 nanometers are categorized as germicidal. This capability has allowed widespread adoption of UV light as an environmentally friendly, chemical-free, and highly effective way to disinfect and safeguard water against harmful microorganisms.

Derived from essential oils, essences and extracts of organic fruits, vegetables and botanicals, our flavored waters contain NO sugar, NO sweeteners, NO juice, NO calories and NO GMOs. Designed to be deliciously drinkable, their light, fresh taste is inspired by the best spa and detox water recipes in the world. Each organic flavor comes from just 2 plant-based ingredients while still maintaining the quality of the water and the minerals that make it alkaline. Learn more about our flavors here.

Alkaline is a measurement of the ability to absorb acid. The more alkaline a liquid, the less acidic it will be. Alkaline water is rich in alkalizing compounds, including calcium, potassium, magnesium, and bicarbonate. All naturally occurring minerals found in Flow Alkaline Spring Water.

The pH is sensitive to oxygen exposure. Once the pack is filled, the water remains totally shut off from oxygen and sunlight throughout the remaining production process. The first time our water sees sunlight is when you open it and enjoy.

Close to 70% of the paperboard is from responsibly harvested forests.

Renewable resources are natural resources that, if managed properly, are replaced by natural processes at a rate comparable to, or faster than, they are used up. Wood, hemp, corn are all examples of natural, renewable resources. Tetra Pak’s ultimate goal is to be able to offer a fully renewable carton package for liquid food.

Yes. Flow Alkaline Spring Water is 100% recyclable. Our partner, Tetra Pak, has worked hard to increase the percentage of households with access to recycling. Visit tetrapak.com to find a recycling center near you.

Our cap is made up of plastic derived from sugar cane, therefore improving the environmental performance of the pack. This increases the renewable content of the pack and decreases the overall pack carbon footprint.

Yes, indeed! All Flow Alkaline Spring Water products are certified Kosher.

We suggest Flow is consumed within 24 months for the best tasting, highest quality water.

Our water is naturally mineralized spring water, which means it flows naturally from the deep aquifer to the surface. We obtain our water from ancient, abundant, and naturally occurring groundwater sources, which are encased primarily in limestone that filters the water, and imparts it with the characteristic smooth Flow taste, natural minerals and electrolytes, and high alkalinity.

We manage our source to ensure we only use a small fraction of the abundant water that nature provides, and we don’t interrupt the natural flow of spring water through the environment. We also have rigorous water monitoring programs run by professional hydrologists. Flow’s usage is consistent with applicable laws and regulations, but also our deep respect and cherishment of the Earth’s water resources. We are dedicated to sustainable and thoughtful stewardship of our beautiful natural springs for the enjoyment of current and future generations.

Our water is taken directly from the aquifer, filled into vehicles with insulated stainless steel tanks, and driven to the production facility. We use modern and fully road-worthy vehicles, exercise quiet braking techniques, and employ certified and highly-trained professional drivers. We also use efficient production practices to minimize the number of vehicles on the road to transport the water.

We work with ecologists, hydrologists, and other environmental professionals to protect the natural habitat in which our springs exist. We work hard to maintain and leave the surrounding land in its natural state. Flow takes its environmental responsibilities seriously, and is a certified B-Corporation, which means we meet the highest standards of verified social and environmental performance, transparency, and accountability; including giving back a portion of proceeds to charity. We also support environmental and social causes aligned with preserving and protecting water resources.

Flowhydration.ca is the only place where you can find our full line of sizes and flavors. Better yet, you can subscribe to any of our products for 10% off all shipments. Enjoy the convenience and savings of shopping online!

Not to worry! We ship everywhere in Canada.

In checkout, there is a field to add your discount code.

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at hello@flowhydration.com with details of the product and the defect. All of the orders are final sale and can’t be refund.

We are so glad you asked. We’re offering ongoing subscriptions for our customers who just can’t get enough of Flow Alkaline Spring Water. Need to keep your home or office fully stocked? Sign-up in just 1 click. Select the ‘Subscribe & Save’ on the shop page.

Log into your Flow account and once logged in, navigate to MySubscriptions within My Account. Click “Edit” on your active subscription andthen type in the code where it says “Add discount.”

Log into your Flow account and once logged in, navigate to MySubscriptions within My Account. Click “Edit” on your active subscription.Here, you can add products, swap products, change the frequency, change thedelivery date, skip shipments and more!

Although we’d be sad to see you go, you can cancel your subscription by clicking the unique link provided in your confirmation email to access your Flow Alkaline Spring Water account. There you can click on subscriptions to see all of your existing subscriptions to select and cancel one or all.

Log into your Flow account and navigate to our Rewards page(flowhydration.com/rewards). This page will tell you how many points you havein your account. Scroll down to where it says “Redeem your points” and click onthe square that matches the amount of points you want to trade in for cash off.A pop up will appear with your coupon code. Copy that code and enter it atcheckout. If you want to apply the code to an existing subscription, copy thecode and navigate to My Subscriptions under My Account. Add the code where itsays “Add discount.”

We’d love to have Flow available for your customers. We just need a little bit of information about your business. Click here to get started!

We’d love to have Flow Alkaline Spring Water at your next event. We just need some information about your event, click here to continue the process.