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FAQ

Our Water

Where is Flow Alkaline Spring Water from?

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Flow Alkaline Spring Water is 100% artesian spring water from Bruce County, Ontario, Canada.

How is the water filtered at the source?

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The water is naturally filtered: Groundwater is renewed by rain that infiltrates the Earth’s surface, moving deeper due to gravity. The water then moves through the pore spaces between the grains of sand and silt, and migrates towards the limestone and dolostone aquifer from which we draw our water. Each step of the way, impurities are removed and minerals dissolve giving the water its unique taste and appeal

How is the water filtered once it leaves the source?

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Upon extraction the water passes through double filtration and gets UV treated. This is to ensure only the highest quality water makes it into the transportation vehicle.

At the plant, the water passes through double filtration and gets UV treated prior to entering the filling machine, A/3 Flex. This is to ensure the water stays clear of any impurities from transport.

Filtering prior to the ultraviolet water purifier removes contaminants and particulates that may interfere with the ultraviolet process. Ultraviolet (UV) light is a form of light that is invisible to the human eye. The UV light between 200 and 300 nanometers are categorized as germicidal. This capability has allowed widespread adoption of UV light as an environmentally friendly, chemical-free, and highly effective way to disinfect and safeguard water against harmful microorganisms.

What are the organic flavours made of?

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Derived from essential oils, essences and extracts of organic fruits, vegetables and botanicals, our flavored waters contain NO sugar, NO sweeteners, NO juice, NO calories and NO GMOs. Designed to be deliciously drinkable, their light, fresh taste is inspired by the best spa and detox water recipes in the world. Each organic flavor comes from just 2 plant-based ingredients while still maintaining the quality of the water and the minerals that make it alkaline. Learn more about our flavors here.

What is alkaline?

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Alkaline is a measurement of the ability to absorb acid. The more alkaline a liquid, the less acidic it will be. Alkaline water is rich in alkalizing compounds, including calcium, potassium, magnesium, and bicarbonate. All naturally occurring minerals found in Flow Alkaline Spring Water.

What does Flow Alkaline Spring Water do for my body?

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Throughout a typical day, we consume acidic foods and deplete our body of minerals and electrolytes essential to staying balanced and hydrated. With a natural pH of 8.1 and packed with naturally occurring minerals, Flow Alkaline Spring Water offers your body a more alkaline balance and keeps you hydrated to stay focused, healthy and happy.

How does the water maintain its pH within the pack?

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The pH is sensitive to oxygen exposure. Once the pack is filled, the water remains totally shut off from oxygen and sunlight throughout the remaining production process. The first time our water sees sunlight is when you open it and enjoy.

What percentage of the package is made with renewable resources?

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Close to 70% of the paperboard is from responsibly harvested forests.

What is a renewable resource?

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Renewable resources are natural resources that, if managed properly, are replaced by natural processes at a rate comparable to, or faster than, they are used up. Wood, hemp, corn are all examples of natural, renewable resources. Tetra Pak’s ultimate goal is to be able to offer a fully renewable carton package for liquid food.

Is the Flow pack recyclable? Is recycling available where I live?

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Yes. Flow Alkaline Spring Water is 100% recyclable. Our partner, Tetra Pak, has worked hard to increase the percentage of households with access to recycling. Visit tetrapak.com to find a recycling center near you.

What is the Flow cap made out of?

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Our cap is made up of plastic derived from sugar cane, therefore improving the environmental performance of the pack. This increases the renewable content of the pack and decreases the overall pack carbon footprint.

Is your water Kosher?

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Yes, indeed! All Flow Alkaline Spring Water products are certified Kosher.

What is the shelf life for Flow?

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We suggest Flow is consumed within 24 months for the best tasting, highest quality water.

Sustainability and Source Protection

From where do you get the water?

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Our water is naturally mineralized spring water, which means it flows naturally from the deep aquifer to the surface. We obtain our water from ancient, abundant, and naturally occurring groundwater sources, which are encased primarily in limestone that filters the water, and imparts it with the characteristic smooth Flow taste, natural minerals and electrolytes, and high alkalinity.

Can you describe how Flow’s water use is consistent with protecting its water sources?

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We manage our source to ensure we only use a small fraction of the abundant water that nature provides, and we don’t interrupt the natural flow of spring water through the environment. We also have rigorous water monitoring programs run by professional hydrologists. Flow’s usage is consistent with applicable laws and regulations, but also our deep respect and cherishment of the Earth’s water resources. We are dedicated to sustainable and thoughtful stewardship of our beautiful natural springs for the enjoyment of current and future generations.

How do you transport the water?

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Our water is taken directly from the aquifer, filled into vehicles with insulated stainless steel tanks, and driven to the production facility. We use modern and fully road-worthy vehicles, exercise quiet braking techniques, and employ certified and highly-trained professional drivers. We also use efficient production practices to minimize the number of vehicles on the road to transport the water.

How do you protect the habitat surrounding your springs?

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We work with ecologists, hydrologists, and other environmental professionals to protect the natural habitat in which our springs exist. We work hard to maintain and leave the surrounding land in its natural state. Flow takes its environmental responsibilities seriously, and is a certified B-Corporation, which means we meet the highest standards of verified social and environmental performance, transparency, and accountability; including giving back a portion of proceeds to charity. We also support environmental and social causes aligned with preserving and protecting water resources.

Orders

Why can't I find all the flavours in the stores?

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Flowhydration.ca is theonly place where you can find our full line of sizes and flavors. Better yet,you can subscribe to any of our products for 10% off all shipments. Enjoy theconvenience and savings of shopping online!

What if I don’t live in the Greater Toronto Area, Vancouver or Montreal Area?

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Not to worry! We ship everywhere in Canada.

How do I add a promo code to my order?

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In checkout, there is a field to add your discount code.

What are your return policies?

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We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at hello@flowhydration.com with details of the product and the defect. All of the orders are final sale and can’t be refund.

Do you offer subscriptions?

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We are so glad you asked. We’re offering ongoing subscriptions for our customers who just can’t get enough of Flow Alkaline Spring Water. Need to keep your home or office fully stocked? Sign-up in just 1 click. Select the ‘Subscribe & Save’ on the shop page.

How do I add a promo code to my subscription?

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Log into your Flow account and once logged in, navigate to MySubscriptions within My Account. Click “Edit” on your active subscription andthen type in the code where it says “Add discount.”

How do I edit my subscription?

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Log into your Flow account and once logged in, navigate to MySubscriptions within My Account. Click “Edit” on your active subscription.Here, you can add products, swap products, change the frequency, change thedelivery date, skip shipments and more!

How do I cancel my subscription?

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Although we’d be sad to see you go, you can cancel your subscription by clicking the unique link provided in your confirmation email to access your Flow Alkaline Spring Water account. There you can click on subscriptions to see all of your existing subscriptions to select and cancel one or all.

How do I redeem my Flow Love Rewards points?

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Log into your Flow account and navigate to our Rewards page(flowhydration.com/rewards). This page will tell you how many points you havein your account. Scroll down to where it says “Redeem your points” and click onthe square that matches the amount of points you want to trade in for cash off.A pop up will appear with your coupon code. Copy that code and enter it atcheckout. If you want to apply the code to an existing subscription, copy thecode and navigate to My Subscriptions under My Account. Add the code where itsays “Add discount.”

Other

Who do I contact for distribution?

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We’d love to have Flow available for your customers. We just need a little bit of information about your business. Click here to get started!

How do I request sponsorship or product donation?

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We’d love to have Flow Alkaline Spring Water at your next event. We just need some information about your event, click here to continue the process.

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