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Flow Water
How is the water filtered at the source?
The water is naturally filtered: Groundwater is renewed by rain that infiltrates the Earth’s surface, moving deeper due to gravity. The water then moves through the pore spaces between the grains of sand and silt, and migrates towards the limestone and dolostone aquifer from which we draw our water. Each step of the way, impurities are removed and minerals dissolve giving the water its unique taste and appeal.
Where does Flow Mineral Spring Water come from?
Flow Water is 100% artesian spring water from Bruce County, Ontario, Canada.
How does the water maintain its pH within the pack?
The pH is sensitive to oxygen exposure. Once the pack is filled, the water remains totally shut off from oxygen and sunlight throughout the remaining production process. The first time our water sees sunlight is when you open it and enjoy.
What are the organic flavours made of?
Derived from essential oils, essences and extracts of organic fruits, vegetables and botanicals, our flavored waters contain no sugar, no sweeteners, no juice, no calories and no GMOs. Designed to be deliciously drinkable, their light, fresh taste is inspired by the best spa and detox water recipes in the world. Each organic flavor comes from just two plant-based ingredients while still maintaining the quality of the water and the minerals that make it alkaline.
How is water filtered at the source?
Upon extraction the water passes through double filtration and gets UV treated. This is to ensure only the highest quality water makes it into the transportation vehicle.
At the plant, the water passes through double filtration and gets UV treated prior to entering the filling machine, A/3 Flex. This is to ensure the water stays clear of any impurities from transport.
Filtering prior to the ultraviolet water purifier removes contaminants and particulates that may interfere with the ultraviolet process. Ultraviolet (UV) light is a form of light that is invisible to the human eye. The UV light between 200 and 300 nanometers are categorized as germicidal. This capability has allowed widespread adoption of UV light as an environmentally friendly, chemical-free, and highly effective way to disinfect and safeguard water against harmful microorganisms.
Is Flow kosher?
Yes! All Flow Mineral Spring Water is certified kosher.
What is the shelf life of Flow?
We suggest Flow is consumed within 24 months for the best tasting, highest quality water.
Shipping & Delivery
What are the shipping costs?
All subscription orders, regardless of location, are delivered to you without any extra charge.
All orders in Ontario ship for free. For all other store orders, it's a flat rate of $7.99.
Do you ship internationally?
Flow extends its reach to both Canada and the United States. You can shop from the US from flowhydration.com.
While our shipping services currently cover these two countries, we're committed to ensuring that the refreshing benefits of our spring water are accessible to as many locations as possible.
Why have I received only part of my order?
No need to worry - it's all part of the plan! At Flow, we can fit a one case per box. So, if you've ordered two cases or more, expect your delivery in multiple boxes. If, by any chance, it doesn't, don't hesitate to reach out to our team at hello@flowhydration.com. We're here to ensure your Flow experience is seamless.
What is your return policy?
We only exchange if the order is defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at hello@flowhydration.com with details of the product and the defect.
All of the orders are final sale and can’t be refund.
Sustainability
Is the Flow pack recyclable?
Yes! Flow is 100% recyclable. Our partner, Tetra Pak, has worked hard to increase the percentage of households with access to recycling.
Visit tetrapak.com to find a recycling center near you.
What is Flow's cap made of?
Our cap is made up of plastic derived from sugar cane, therefore improving the environmental impact of the pack. This increases the renewable content of the pack and decreases the overall pack carbon footprint.
What percentage of the package is made with renewable resources?
Close to 70% of the paperboard is from responsibly harvested forests.
Subscriptions
How do I add a discount code to my subscription?
Log into your Flow account and once logged in, navigate to My Subscriptions within My Account. Click “Edit” on your active subscription and then type in the code where it says “Add discount.”
How do I edit my subscription?
Log into your Flow account and once logged in, navigate to My Subscriptions within My Account. Click “Edit” on your active subscription. Here, you can add products, swap products, change the frequency, change the delivery date, skip shipments and more!
Am I locked in once I subscribe?
Absolutely not! Our subscriptions are flexible because we know that life happens - you might be away for a few weeks, want to change flavours, skip or pause a week, or add more Flow to your order.
Simple log into your account (from the top right of this page) and you can customize your subscription as you wish.
How do I cancel my subscription?
Although we’d be sad to see you go, you can cancel your subscription through your customer portal. Just log in to your Flow account. From there, you'll see your existing subscriptions and can select to cancel.
If you have any questions or need assistance, please contact us at hello@flowhydration.com
